FREQUENTLY ASKED QUESTIONS

If you notice that the top door is leaking smoke, then we recommend that you let the

appliance go out then clean it thoroughly. This includes the heat exchanger tubes, if

this hasn't been done recently (3 months). Please do not attempt to move the door hinges.

- If you are still struggling please contact us.

There a few reasons why this is happening;

1 - Wet wood is being used, we recommend a moisture between 15 - 20%.

Excessive moisture in the combustion process prevents the blower from gasifying.

2 - Another reason may be a blockage caused by excessive ash building up

somewhere between the loading chamber and the flue outlet. We would recommend

letting the blower go out and then completing a full clean.

3 - The final and less common cause is user related and stems from too much

attention being given to the blower whilst running. You should only need to go to the

blower every couple of hours. Entering the blower too often will exacerbate the

problems further interfering with the combustion process.

Yes, we would recommend that you fully clean and service the blower yearly to

ensure correct operation. Please note that the blower will need new fire bricks and

nozzles at certain times due to these being wearable items.

It is important that the first 2 services are carried out by a qualified technician and

recorded in your warranty card provided to ensure your warranty remains valid.

We recommend that you let the blower go out once a week so that you're able to do

a weekly clean. A visual inspection of ash build up should be carried to prevent

issues like them mentioned out. Every 3 months we recommend you visually inspect

the heat exchange tubes and flue, cleaning when necessary.

You can get all replacement parts directly from us and we will always try and

dispatch any orders within a week where stock is available.